Counce sits on a mix of older plumbing and newer builds, and our crew has pulled water out of both, which is why the truck that shows up already has the right extraction head for your situation.
Call +1-844-578-1604
Avg. arrival under 60 minutes in Counce
Written estimate, no hidden line items
IICRC-certified technicians on every truck
Aqua Guard Water Damage didn't parachute into Counce with a rented truck and a stock script. Our technicians have worked this market long enough to know which neighborhoods sit low, which ones have older cast-iron plumbing, and which zip codes call in during every heavy storm.
Every Counce truck carries moisture meters, thermal cameras, and both standard and low-grain-refrigerant dehumidifiers, because a one-size drying setup doesn't work for every kind of Counce home.
Homeowners dealing with a flood are stressed enough without technical jargon, so we train our crews to explain the process in plain terms from the first phone call.
Not every water problem announces itself with a flooded floor. Most start quietly, and catching one of these signs early is usually the difference between a same-day fix and a much bigger repair.
Repainting over a recurring ceiling stain treats the symptom, not the leak still feeding it from above or behind the surface. The stain returning is the actual diagnosis.
A musty note that wasn't there a season ago usually means microbial growth has started somewhere behind a wall or under flooring, well before you can see anything.
A hollow sound from tile that used to sound solid usually means the mortar bed lost adhesion from sustained moisture underneath.
Catching a hidden leak through the water bill is far cheaper than waiting for it to surface as a flooded room.
Bubbling paint near a baseboard or exterior wall usually means moisture is pushing through from behind rather than a simple application defect.
Mold that returns after a bleach cleaning is a sign the moisture source behind it was never actually addressed.
Catching two or more of these signs at once usually means it's past time for a proper inspection.
We don't split Structural Drying into separate vendors for extraction, drying, and repair — one crew stays accountable for the whole job, from the first wet-vac pass to the final coat of paint.
Every service below gets the same documentation standard, whether it's a single wet closet or a full commercial loss.
The first hour after a water loss decides how much of the structure is salvageable, which is why extraction is always the first truck-mount job, not an afterthought behind paperwork.
Air movers and dehumidifiers get placed according to psychrometric readings taken at assessment, not a default layout used on every job regardless of conditions.
Materials that had direct contact with contaminated water almost always come out rather than get dried in place — that's a safety call, not a cost-cutting one.
If mold has already started, containment with negative air pressure goes up before any demolition begins, so spores don't travel to unaffected rooms.
Once moisture readings confirm the structure is dry, the same team that documented and dried the loss hands off directly into drywall, insulation, and flooring repair.
We inventory and relocate contents that need to leave the affected area, then coordinate their return once the space is verified dry.
Four steps, no guesswork — here's exactly what happens between your call and a verified-dry structure.
Real person, real questions, fast routing — the goal is getting a truck moving within minutes of hanging up.
Photo and moisture documentation happens before any equipment gets touched, which protects your insurance claim later.
Extraction and drying run as one continuous process rather than two separate scheduled visits.
Moisture readings confirm the structure meets a safe drying standard before we hand over documentation and move into reconstruction.
We built the checklist below around the actual complaints people have about restoration companies in general, then made sure Aqua Guard Water Damage doesn't repeat them.
Every technician carries IICRC certification, and every crew works fully insured — documentation available whenever you want it.
A nearby crew isn't a slogan — it's the gap between drying equipment running in an hour versus half a day.
You get a written estimate before equipment turns on, not a surprise invoice after the fact.
If a drying target isn't hit on schedule, equipment stays on-site at no extra charge until the readings confirm it's dry.
If our readings don't hit a safe drying standard on schedule, equipment stays running at our cost until they do — that's the bar we hold ourselves to.
Technicians aren't rewarded for closing jobs quickly, which keeps the incentive pointed at actually finishing the drying right.
Call +1-844-578-1604Our Counce service radius covers 38326, with trucks positioned to reach any address quickly, not just the neighborhoods closest to a single office.
We track call patterns by zip code across Counce to keep crew staffing matched to where emergencies actually happen.
"I've dealt with contractors before who talk a big game and disappear. The crew here in Counce actually showed up on time and stayed in touch through the whole drying process."
Renee A., Counce"They found mold starting behind our baseboards before it spread and handled containment properly instead of painting over it like a previous company tried."
Owen D., Counce"The sewage backup in our basement bathroom got the full PPE-and-disinfection treatment, and they walked me through exactly why certain materials had to go."
Fatima J., Counce"Fast response and clear pricing, and they handled the back-and-forth with my insurance adjuster directly, which saved me a genuinely stressful week."
Lucas P., Counce"We had a slow leak for weeks without noticing, and thermal imaging found moisture in a spot we never would have checked ourselves."
Grace T., Counce"They sectioned off the wet area instead of shutting down the whole office during drying, which kept us operating almost normally."
Nathaniel W., Counce"The technician explained exactly which boards needed to go and which tested dry enough to keep, so we didn't overpay for the repair."
Bianca H., Counce"They explained the crawl space drainage issue in plain terms instead of technical jargon, and fixed it on the spot rather than scheduling a separate trip."
Derek S., Counce"Our upstairs bathroom leaked into the kitchen ceiling below and the crew traced it back to a failed wax ring on the toilet, not just patched the visible ceiling stain."
Melissa C., Counce"Being out of town when it happened was stressful enough — having a crew that could work directly with our property manager made it manageable."
Victor N., Counce
